Head Office

Eastspring Al-Wara' Investments Berhad

Level 22, Menara Prudential,
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
General Line: 603-2778 3888



Institutional Business Contact:
Ang Jun Yik
Manager, Business Development & Client Services
Tel: 603-2789 3396

Please fill in the following information to facilitate customer service staff to contact you during business hours.

Head Office

Eastspring Investments Berhad

Level 22, Menara Prudential
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
General Line: 603 2778 3888

Need help to settle your investment dispute?

If you are an individual or a sole proprietor investor who is dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Financial Markets Ombudsman Service (“FMOS”)* via the following modes. You may do so within 6 months of receiving the final answer from us or after 60 calendar days from filing the complaint, if there was no response from the us. You may file your dispute to FMOS:

(a) By email using the online contact form in https://www.fmos.org.my/en/feedback.html

(b) By post to:

  • Chief Executive Officer
  • Financial Markets Ombudsman Services (Reg. No.: 200401025885)
  • Level 14, Menara Takaful Malaysia
  • No. 4, Jalan Sultan Sulaiman
  • 50000 Kuala Lumpur.

(c) By visiting the office in person (walk-in) at the address stated above, or

(d) By calling +603-2272 2811

Please refer to https://www.fmos.org.my/en/dispute_resolution_process for the dispute resolution process.

*The FMOS was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center.