Head Office

Eastspring Al-Wara' Investments Berhad

Level 22, Menara Prudential,
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
General Line: 603-2778 3888



Institutional Business Contact:
Ang Jun Yik
Manager, Business Development & Client Services
Tel: 603-2789 3396

Please fill in the following information to facilitate customer service staff to contact you during business hours.

Head Office

Eastspring Investments Berhad

Level 22, Menara Prudential
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
General Line: 603 2778 3888

Need help to settle your investment dispute?

If you are an individual or a sole proprietor investor who is dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Financial Markets Ombudsman Service (“FMOS”) (formerly known as Ombudsman for Financial Services) via the following modes. You may do so within 6 months of receiving the final answer from us or after 60 calendar days from filing the complaint, if there was no response from the us. You may file your dispute to FMOS:

(a) Through the FMOS website under the “File A Complaint” section at https://www.fmos.org.my/en/feedback.html

(b) By post to:

  • Chief Executive Officer
  • Financial Markets Ombudsman Services (Company No.: 200401025885)
  • (formerly known as Ombudsman for Financial Services)
  • Level 14, Main Block, Menara Takaful Malaysia
  • No. 4, Jalan Sultan Sulaiman
  • 50000 Kuala Lumpur.

(c) By calling the general line: +603-2272 2811; or

(d) By visiting the FMOS office to submit your dispute in person or mail the documents to the address stated above.

Please refer to https://www.fmos.org.my/en/dispute_resolution_process for the dispute resolution process.