If you have any suggestions, enquiries or complaints on our products and/or services, you may contact our Client Services Department via phone or email as follows:

Head Office:
Eastspring Investments Berhad
Level 22, Menara Prudential
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
General Line: 603 2778 3888

Client Services Tel: 603 - 2778 1000
Client Services Whatsapp: 6012 - 9868162
E-mail: cs.my@eastspring.com

Institutional Business Contact:
Pan Mee Lin
Head, Institutional Business
Tel: 603 - 2789 3308

Please fill in the following information to facilitate customer service staff to contact you during business hours.

Head Office

Eastspring Investments Berhad

Level 22, Menara Prudential
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
General Line: 603 2778 3888

Need help to settle your investment dispute?

If you are an individual or a sole proprietor investor who is dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Financial Markets Ombudsman Service (“FMOS”)* via the following modes. You may do so within 6 months of receiving the final answer from us or after 60 calendar days from filing the complaint, if there was no response from the us. You may file your dispute to FMOS:

(a) By email using the online contact form in https://www.fmos.org.my/en/feedback.html

(b) By post to:

  • Chief Executive Officer
  • Financial Markets Ombudsman Services (Reg. No.: 200401025885)
  • Level 14, Menara Takaful Malaysia
  • No. 4, Jalan Sultan Sulaiman
  • 50000 Kuala Lumpur.

(c) By visiting the office in person (walk-in) at the address stated above, or

(d) By calling +603-2272 2811

Please refer to https://www.fmos.org.my/en/dispute_resolution_process for the dispute resolution process.

*The FMOS was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center.


Alternatively, you can also reach out to Federation of Investment Managers Malaysia’s Complaints Bureau

19-06-1, 6th Floor, Wisma Capital A
No. 19, Lorong Dungun
Damansara Heights
50490 Kuala Lumpur

Eastspring Regional Representative Offices

IPOH

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No. 35-37, Wisma Prudential, Jalan Seenivasagam, 30450 Ipoh, Perak

05-241 2570

MELAKA

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Lot G-2 Ground Floor, Menara Prudential, 99 Jalan Tun Sri Lanang, 75100 Melaka

06-2271000

JOHOR BAHRU

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Suite 2-01, Level 2, Menara Selia, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru

07- 266 3012

PULAU PINANG

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Level 18, Menara KWSP, No. 38, Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang

04- 229 6531

KUCHING

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6th Floor, Wisma Prudential, Lot 70, Section 54, Jalan Abell, 93100 Kuching, Sarawak

082-426 057

Eastspring Investments Branches

PETALING JAYA

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A-17-P1 & M, Block A, Jaya One , 72a Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor

03-7948 1288

KOTA KINABALU

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Suite E3, 9th Floor, CPS Tower, Centre Point Sabah, 1, Jalan Centre Point, 88000 Kota Kinabalu, Sabah

088-238 613

Important notice!

Protect your privacy and beware of scams! 

Please note that Eastspring Investments Berhad does not initiate contact with investors by email to request for personal nor financial information, including messages via SMS or social media channels such as LinkedIn, Facebook, Twitter, etc.

Additionally, Eastspring Investments Berhad does not solicit funds through electronic communication channels. If you have received an unsolicited e-mail or fax, involving an investment proposal, stock or share purchase, please verify with our Client Services at cs.my@eastspring.com